Our service philosophy is simple: We treat you the
way we'd want to be treated. We know how traumatic it can be to have a
fine component out of your system. We engineer BAT products to be rugged
and reliable. So if a problem ever does develop, we can afford to do
whatever it takes to have you listening again in the shortest possible
We ask that you first contact your dealer if your BAT component needs service. Minor problems can often be resolved at the dealer, avoiding further delay. If you are no longer near a dealer, contact us via e-mail or our toll-free number. In this case, or if the problem is outside the scope of dealer support, we will make the repair at the factory. Units received at the factory for repair are given priority over new production.
To date the average time for a component needing factory repair to be out of its purchaser's system is 7 days, and the longest has been 15 days.
In short, we want to keep you enjoying the magic of music with Balanced Audio Technology.